Terms and Conditions - Courses

Effective from 28th June 2024. Please note these "Terms and Conditions" may be subject to change without notice.

1. Booking

For current course costs and dates, please refer to our website.
Before booking onto a course, please ensure you have read the course programme and content, to ensure the course will meet your needs and requirements. Please note duplicated CPC courses within a 5 year period will not be booked unless by special request and agreed in writing by Smart Learn CPC.
Candidates must hold an existing DQC - Driver Qualification Card for CPC Training and be in receipt of a Certificate in Road Haulage for the Transport Manager Refresher course.
If a course registration/booking form is completed by an individual other than the named delegate, it is the responsibility of the employer to ensure the delegate is authorised and able to attend the course.
Upon receipt of your registration/booking form and subsequent payment your place(s) will be confirmed.
It is the responsibility of the individual booking the course to ensure they have not exceeded 35 hours of training in a 5 year period. Training successfully given but failed upload due to 5 courses already being credited will not be refunded.

2. Invoicing and payment

Delegate fees (including any card processing and/or booking fees applicable) are payable upon booking unless a valid, authorised Purchase Order is provided and accepted - these are for bulk bookings and solely at the discretion of Smart Learn CPC.
For online bookings paid at the time of booking, invoices/receipts will be issued electronically from the booking website on completion of the booking.
For bookings accepted with purchase orders, invoices will be sent via email to the name and address provided on the booking form and must be paid within 30 days of the invoice date or not later than 5 working days prior to the start of the course, whichever date occurs soonest (the “due date”).
Payment must be made in pounds Sterling by BACS.

3. Course attendance

Delegates will receive joining instructions via email to the email address(s) provided on the booking form.
It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received. Instructions will be sent via email to the email address(s) provided on the booking form.
Failure to attend the course will result in the full cost being incurred. No refund shall be given.
Smart Learn CPC will send all correspondence primarily via email to the email provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
It may be necessary, for reasons beyond the control of Smart Learn CPC to change the timing of the course or the date.

4. Cancellations and Amendments

All requests for cancellations and/or transfers must be received in writing via email.
Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking (excluding any card processing fees and/or booking fees previously applied), as shown below.
Under this policy, you may cancel your purchase of the course so long that 14 calendar days remain from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”.
In case you decide to cancel your purchase of a course, it can be done in the following way:
- - By filling out the Cancellation Form and sending it to training@smartlearncpc.co.uk
  - If you cancel the purchase of a course with more than 14 calendar days remaining until the start of the course as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
  - To be clear, requests made to cancel a course booking made 14 calendar days prior to course commencement will be refunded in full. Requests made less than 14 calendar days prior to the commencement of the course or failure to attend a course will NOT be refunded.

5. Further Information Regarding Cancellations and Amendments

The policy will apply unless the booking agent or employer can fill the delegate place with another person.
The policy will apply unless the late cancellation/non attendance is due to sickness or an unavoidable emergency. In these cases, the delegate will be offered another course date. Please note that where late cancellation/non attendance is due to pre booked medical appointments or work commitments, no refund will be given. Smart Learn CPC reserves the right to charge if this instance occurs on more than one occasion and it is believed that any of the above clauses are being misused.
Should a course be booked late (within 14 days prior to the commencement of a course, and then the delegate or booking agent cancels the place), then no refund will be given.
In the event of cancellation of a course by Smart Learn CPC, we will endeavour to inform all delegates at the earliest opportunity before the course is due to take place. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Smart Learn CPC course. Smart Learn CPC shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

6. Force Majeure

Smart Learn CPC shall not be liable to the refund of fees or for any other penalty should the course be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, Pandemic, civil disturbance or any other cause whatsoever beyond their control.

7. Entire Agreement

These terms and conditions, together with the current Smart Learn CPC website prices, course details and Transport Managers CPC Courses contact details and site Terms and Conditions, set out the whole of our agreement relating to the course. These terms and conditions cannot be varied except in writing signed by the Owner of Smart Learn CPC. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of Smart Learn CPC should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Smart Learn CPC. Smart Learn CPC shall have no liability for any such representation being untrue or misleading.

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